This report shares insights into key industry shifts driving demand for pay-as-you-go, integrated platform and operations commonly known as BPaaS, Everest Group evaluated Payer BPaaS service providers to measure their market impact, vision, and capabilities. Among the 14 organizations assessed, Firstsource was highlighted as one of only three other companies in the top category of ‘Leader.' Everest Group noted Firstsource's robust partnership ecosystem of integrators, analytics, cloud and automation providers, as well as the company's modular go-to-market strategy that offers both one-off and specific solutions alongside more holistic support. The company also received recognition for its strong client relations and support, and investment in digital tools, accelerators, AI, and process mining solutions aimed at streamlining operations and improve decision-making.